This policy explains how charges for the BLOOP Referral & Affiliate app work and how to ask for a refund. BLOOP is a brand of BSS Commerce. It applies to charges for the BLOOP app itself, not to the rewards or commissions you give in your own referral and affiliate programs.
How BLOOP is billed
BLOOP is installed from the Shopify App Store and billed through Shopify. App charges appear on your regular Shopify bill and follow Shopify's 30-day billing period. We do not ask for or store your card details. See Shopify's guide to app charges for how these appear on your invoice.
Plans and free trial
- Free plan: $0, with 10 referral orders and 10 affiliate orders included. No charge is created.
- Premium plan: $59.90 per month, with unlimited referral and affiliate orders.
- Free trial: Premium includes a 7-day free trial. To avoid the first Premium charge, switch back to the Free plan or uninstall the app before the trial ends.
Current plans and prices are always shown on our pricing page and on the BLOOP listing in the Shopify App Store.
Cancelling or changing your plan
- Downgrade: switch to the Free plan inside the BLOOP app. Shopify offers an application credit for the unused part of the billing cycle.
- Upgrade: the higher charge is prorated by Shopify for the days left in the billing cycle.
- Uninstall: uninstalling BLOOP stops future billing cycles. A charge that Shopify has already generated for your upcoming invoice can still appear on that invoice.
Refunds
Refunds for third-party app charges are handled by the app developer, not by Shopify. For BLOOP, that is our team at BSS Commerce. We review every refund request individually, taking into account the charge, how the app was used and the reason for the request. If we approve a refund, it is processed through Shopify's billing system.
Refunds are not available for amounts you pay outside BLOOP, such as rewards, discounts, store credit or commissions you give to customers and affiliates. BLOOP tracks these, but payments to your affiliates are made by you.
How to request a refund
Email [email protected] or send us a message from the contact page, and include:
- Your store URL (for example, yourstore.myshopify.com).
- The date and amount of the charge.
- The date you uninstalled the app or changed plans, if you did.
- The reason for the request.
You can also reach the developer from your Shopify admin: go to Settings, then Apps, open BLOOP and choose Get support.
Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a new "Last updated" date. The Terms & conditions and Privacy policy also apply to your use of BLOOP.
Contact us
If you have any questions about this page, email us at [email protected] or send us a message from our contact page.