How GoTo Group Reimagined Work Across Southeast Asia with Lark

Previously, IT support and workplace service requests were handled across multiple tools, with communication happening via email and chat.

Today, all of that is centralized within Lark. Employees submit requests through Lark Approval, receive updates via Lark Chat, and track status without leaving the platform. Teams can initiate conversations directly from the request, and approval data is automatically synced to Lark Base, powering dashboards and operational planning. 

Automating onboarding from start to finish

Onboarding a new employee previously involved coordinated steps across multiple systems and teams.

Now, once a new hire is approved via Lark Approval, account creation is automated and completed within two hours. Everything is centralized, integrated and easily trackable – creating efficiency for HR and IT, and giving new hires a faster, smoother start.

Smarter approvals, built on real-time org data

With Lark, employee data, reporting lines, and team structures are all housed in one place, enabling approval flows that automatically follow the right organizational path. The result: faster, more accurate approvals that scale effortlessly. What once took several steps can now be completed in as little as two hours, with clearer visibility across the board.

Chatbot-driven workflows: Smart, fast, and fully automated

To improve task tracking and ticket management, GoTo deployed a chatbot built on Lark Agent, integrated with Lark Approval and Lark Base. Users can trigger requests directly from group chats, without switching platforms.

Once triggered, the bot captures key details, assigns the request to the appropriate owner, and keeps all stakeholders updated, while feeding real-time dashboards for visibility and reporting.

This approach has enabled teams to automate routine tasks and manage requests more efficiently, with no engineering support required.

Meetings and knowledge sharing, reimagined

With Lark’s features like AI Meeting Notes, real-time transcription, and auto-generated summaries, meetings now end with clear, actionable documentation. Lark Wiki and Lark Docs centralize knowledge, while robust search functions make it it easy to find what teams need.

As a result, GoTo teams spend less time on admin and more time on meaningful collaborations and execution, supported by aligned, accessible information.

The result: A more connected way of working

Lark supported a shift in how GoTo teams work, bringing together communication, documentation and automation in one platform. By simplifying everyday tasks, teams can focus more on collaboration and execution, helping GoTo move faster and stay aligned across the organization.

Reimagining what’s possible at scale

GoTo’s move to Lark was more than tool consolidation. It was a step towards rethinking how work happens across a complex, distributed organization. With thousands of employees across markets and functions, the shift has brought greater alignment, speed and empowerment.

This is what it means to reimagine work: one unified platform where teams can communicate clearly, share knowledge easily, and build better workflows on their own.

In a world where work moves faster than ever, more organizations are exploring how to unify their tools and teams, it might be time to ask:

What would your version of an information highway look like?